1. Do I need to open an account?
No, you do not need to open an account with us. We sell our products to the public. But if you would like to sign up for our newsletter for updates and sales, please inquire.
2. I am a return customer, why do I have to give all my info again?
We keep all invoices. So if you think you will shop with us again, please let us know. We will give you an account number. This account number should be kept and not forgotten. Every time you tell us your account # we will see your full name, address and your payment option. At anytime you can update it. The only thing you have to change is what you want to order and delivery date. This account # will give you a 5% discount on every next purchase you make. Besides on SALE items. To thank you for being a loyal customer.
3. How could we place an order?
Simply go thru our website and if you see what you like, contact us with your name, contact information, delivery day, delivery time and what you are looking for. After confirming everything you want even custom orders, payments are to be made. You soon will get an invoice and confirmation that we have received your payment and your order is placed.
4. When should I order?
Wedding/Event Flowers: In order to have the right color and flowers you want, please make sure that you order 2-3 weeks in advanced or even earlier is better. But we do take last minute orders. If you are lucky we may get the colors and flowers you want or we can get a color or flowers close to what you want. For large orders, we recommend 3 months in advance.
Funeral/Everyday Flowers: Please make sure you place your order 5 days in advance or sooner.
5. What days do you deliver? Or time?
We only deliver any day but holidays between the time 9am to 9pm. Please make sure someone is home at the address you provided. if no one answers, we will try to contact you but if we do not hear from you then we may leave your order with the neighbors and leave you a message that we did. If no one is to take your order in, It will be up to the delivery drive to leave it on the door. No refund or credit will be issued for stolen/non received goods left on the porch. No refunds or credit will be issued if flowers are left outside too long and got damaged. PLEASE MAKE SURE SOMEONE IS HOME.
6. Can I cancel my order?
Contracts cancelled more than 60 days prior to the 60 days delivery/pickup date will receive a refund of monies that was put down as a deposit. We are not responsible for any weddings that are cancelled. Cancellations must be in written form and by the bride or groom.
6. What payment methods do you take?
We take the following:
Cash - you can come to us and make your payment.
Checks - all checks must be cleared first before we accept your order. We will confirm when it clears. All bounced checks will be charged an extra fee of $50.00
Email Money Transfer - We will provide you with the email where you can send the money.
Bank Transfer - We will provide you with the bank/our info where you can send the money.
Credit Cards - Now accepting credit cards. Visa and Master Card.
7. Is there a minimum order?
Wedding/Event Flowers; Yes there is. The minimum order is $50.00. For orders under $50.00 we charge a fee of $10.00 to your order plus delivery. For wholesale flowers there is a minimum order of $100.
8. How much does delivery cost? How about shipping?
Delivery is FREE if your total order is $200 or more. This only applies to Mississauga and GTA areas only. If you live outside of the delivery area, please contact us and provide us with your address then we will be able to give you a proper delivery quote. If your order is LESS then $200, there is a $25.00 delivery charge to your flower order. $20 for any additional delivery stops. Prices is for drop off only, no setting ups or clean ups.
For centerpieces and arrangements that needs to be delivered and set up, the fee is different. The cost for delivery and set up will be $50.00. Any additional delivery stops, please add $20.
For rentals we charge $25 for drop off and $25 pick up. To save you money there is an option for you to pick up or drop off. All pick ups are on Friday and items are to be returned Sunday, or otherwise noted.
Wholesale flowers and DIY flower Pkgs; there will be an extra charge of $25 to GTA areas, further distance are at extra cost.
Terrariums and Succulents: In order to prevent plant damage due to inclement weather conditions, we do not ship to cold climates from November to May.
Shipping all depends where you are located, how heavy the items are in the package and how fast do you need your items. Please send us the address where the order/s are being shipped to. Thanks
9. Can I pick up my order?
You defiantly can. Just simply request pick up date. No charge for that.
10. What should I do with the flowers after they have been dropped off?
All bouquets can be put in a vase with water, arrangements can be left outside because flowers are in floral foam which they drink from, as for boutonnieres and corsages, keep them in the fridge till needed. Try to keep flowers in a room temp or cool area, away from sunlight or hot areas. If you can spray flowers please do.
11. When should we schedule delivery?
We advise you to make sure your flowers come in time, have them delivered to you the day before your wedding or early the day of. Centerpieces or arrangements need to be delivered and set up then the day of. Delivery is made 9am to 9pm only. Otherwise noted.
12. Can we request time of delivery?
The delivery company and Le Vu's Flowers deliver in the time frame of 9am to 9pm. If you do need your flowers earlier, there is a small fee of $10.00 to your order. Or to request a certain time, there is a small fee of $10.00 to your order. We will try to work with your time frame if we can. Delivery drivers have many stops to go to and due to traffic or weather conditions etc...
We cannot guarantee your delivery time. But by adding the $10 set time fee to your order, this will allow us to put you on top of the list so delivery can be arranged early and flowers will be delivered to you for your time of needing.
13. Do you accept custom orders?
Yes we do. example; if there's a bouquet you see that you like but you want it in a different color then we can help you. Or if you don't see anything you like on the website, contact us and tell us what you are looking for. The best way is to send in a picture so we know exactly what you want and we will see if you can do this for you. Most likely we can defiantly, but we still have to check our supplier if they carry the product or not.
14. I did a second location drop off, is that possible?
Yes, we can drop off at a 2nd or even 3rd locations. In GTA area, there is an extra cost on the second delivery of $20 each additional areas. Out of the GTA areas, cost may change.
15. When I received my order, why does the flowers look different from the picture?
Pictures are just shown as a sample of how your flowers will look it. No flowers can be made up to be identical. And in pictures, some bouquet seems bigger and smaller then they may appear. Thats why in the description, we try to tell you about the flowers as much as we can. We do try our best to make it the same but it may not look like so 100%. We also have the rights to change any greenery, filler or flowers if you order your flowers in a season that the item may not be available. Some items are NOT all seasoned around but we will make sure to let you know ahead of time so there's no surprises the day of delivery.
16. Is there any way to meet the designer in person? Maybe a consultation?
Yes you can of course. We are a home based business so we take appointments all the time. You can come in and talk about what is needed. Please contact us with your full name, contact number, date and time you will be coming in. We are located in Mississauga.
17. We have our own vases, can we bring them in and use them?
Of course you can! You can bring anything in for your flowers or centerpieces. This is why we left out the vase's price in our centerpiece. There are many different styles of vase that can go with one arrangement. If you bring your own vases, there is no extra cost or anything for your flowers.
18. If I order alot of items from your company, is there a discount?
If you end up ordering alot and your total is more then $500, yes we will give you a discount or flat rate!
19. I know you're suppose to order ahead of time, but my wedding is in 2 weeks. Can you help?
We defiantly can help if our date is open still, flowers and items are available still or we can find someone else to help you if we cannot. We will do anything we can to help. Rush fee of $25.00 may apply.
20. Is there a late fee for rental items?
Yes there is. If you are to returned rental items on Sunday and you bring it Monday, you will be charged an extra $50. Everyday you are late, we charge you $50 per day. After 7 days has passed and you have no returned the items then we will have to charge you full price and/or consider them as theft. Further actions will be taken.
21. Is there anything else I should know about rentals?
All rentals are required a deposit and will be returned to you when rental items are returned back to us in good condition. You will have to pay for any lost or damaged items, in full price. All chair covers are to be returned un knotted or there will be a fee of $0.25 on each chair cover that is not un knotted. You are also to leave a photo copy of your photo ID and a contract will be signed by us and you before items are released to rent. Some rental items need a security deposit, deposit will be returned after you have returned item/s back (not damaged or missing)
22. How do I order fabric/silk flowers?
Fabric and Silk flowers are customized to suit you. You choose the flowers and colors.
Let us know the date you need it and address to where the item/s are being delivered or shipped to.
That way we can calculate the cost of delivery or shipment. You also have a choice to pick up at our location. Please also let at least 4 weeks or even longer period time for custom work to be done. It all depends if you want a pacific fabric or type material, type of flower/s, or something to your order. Please contact us shipping cost and quote. Shipping all depends where you are located and how heavy your items are.
23. Does your company charge taxes?
All prices on this website includes taxes which is 13%.. We make it easy for you to see what you are getting for the exact price. You only pay for delivery, set up or shipping for some items. Please ask us for more details.
24. Succulent Terrarium
We do not ship Succulent Terrarium during the cold seasons. (November to March)
Please order about 2-3 weeks in advance. Once order is confirmed, we get right to making your orders. Custom Orders available & you may bring in your own vase/s or any other items you want us to use.
** IF WE HAVEN'T STILL ANSWER ALL OF YOUR QUESTIONS, PLEASE CONTACT US ANYTIME AND WE WILL BE HAPPY TO ANSWER THEM WITHIN 72 HOURS. THANKS **